Return & Refund Policy

tablevani™ · Returns & Refunds

Return & Refund Policy.

This Return & Refund Policy explains how return requests, product issues, return approval, return shipping, refunds, and related customer support are handled for tablevani™ kitchen, hosting, and dining products.

Last updated: October 1, 2026

Return Request

Contact Us Before Sending

Please contact customer support and receive return instructions before sending any merchandise back.

Product Condition

Keep Items Complete

Products should generally be unused, complete, and in suitable condition for review unless the item arrived damaged or defective.

Refund Review

Refund After Inspection

Refunds are reviewed and processed after the returned product and applicable information have been assessed.

01 · Eligibility

Return Eligibility

Return requests should be submitted within 30 calendar days after the delivery date unless a different period is stated for the applicable order.

To be considered for a return, the product should generally meet the following conditions:

  • The product was purchased through the tablevani™ online store.
  • The return request is submitted within the applicable return period.
  • The product is unused, undamaged, and in resalable condition.
  • All product parts, accessories, and included materials are present.
  • The product is returned with suitable original packaging where available.
  • The order number and purchase information can be provided.

Products that are used, damaged after delivery, incomplete, modified, or returned without prior approval may not qualify for a refund.

02 · Return Process

How to Request a Return

Contact tablevani™ customer support at service@tablevani.com before shipping any product back.

Please include your order number, product name, reason for the return, and clear photographs when relevant. Our team will review the request and provide the applicable return instructions.

Do not send merchandise to the registered company address unless customer support has specifically provided that address as the approved return destination.

03 · Product Condition

Condition of Returned Products

The condition of the product may affect return approval and refund eligibility.

Unused Products

Products should generally be unused and suitable for resale unless the return relates to a damaged, defective, or incorrect item.

Complete Products

Include all product parts, accessories, components, manuals, and included materials where applicable.

Protective Packaging

Use suitable packaging to help protect the product during return transportation and prevent additional damage.

Inspection

Returned products may be inspected before a final refund decision is made.

04 · Non-Returnable Situations

Items That May Not Qualify

A return or refund may be refused or adjusted in the following situations:

  • The return request is submitted after the applicable return period.
  • The product has been used beyond reasonable inspection.
  • The product has been damaged after delivery because of misuse or improper care.
  • The product is missing parts, accessories, or included materials.
  • The product has been altered, modified, stained, or materially damaged.
  • The product is returned without prior approval or return instructions.
  • The returned item cannot be matched to the original order.
05 · Damaged Items

Damaged, Defective, or Incorrect Products

Contact customer support as soon as possible if your order arrives with an issue.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the order, please contact us promptly.

Please provide:

  • Your order number.
  • A clear description of the issue.
  • Photographs or video of the affected product.
  • Photographs of the external package and shipping label where relevant.
  • Any available information about the delivery condition.

After review, tablevani™ may provide an appropriate resolution based on the circumstances, which may include replacement, partial refund, full refund, or other support where applicable.

06 · Return Shipping

Return Shipping Responsibility

Responsibility for return shipping may depend on the reason for the return, the product condition, and the outcome of the return review.

07 · Return Address

Approved Return Destination

The applicable return destination and instructions will be provided after the return request has been reviewed and approved.

08 · Package Safety

Safe Return Packaging

Customers should use suitable packaging and retain shipment tracking information until the return has been completed.

09 · Unapproved Returns

Do Not Send Before Approval

Products sent without prior approval may be delayed, refused, or unable to be matched to the relevant order.

10 · Refunds

Refund Processing

Once an approved return has been received and reviewed, the applicable refund decision will be processed according to the condition of the product and the circumstances of the return.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear may depend on the payment provider, bank, card issuer, or other financial institution.

Shipping charges, return shipping costs, discounts, duties, taxes, or other charges may be handled according to the applicable order circumstances and return assessment.

11 · Refund Status

Refund Delays or Missing Refunds

Please allow time for the payment provider to complete the refund process.

If an approved refund has not appeared, first review your original payment account and contact your bank or payment provider.

If the refund still cannot be located, contact tablevani™ customer support with your order number and return information so the status can be reviewed.

12 · Exchanges

Replacement or Exchange Requests

Replacement or exchange support may depend on product availability and the reason for the request.

If you received a damaged, defective, incorrect, or incomplete product, contact customer support before returning the item. Please provide your order number and supporting photographs or video where applicable.

If the requested replacement is unavailable, tablevani™ may provide another appropriate resolution based on the circumstances.

13 · Customer Support

Need Help With a Return?

Contact tablevani™ customer support at service@tablevani.com before sending any merchandise back.

Please include your order number, product name, reason for the return, and photographs or video when relevant.

Customer service phone: +86 184 6620 2330.

14 · Company Details

Business Information

tablevani™ is owned and operated by Guangzhou Jingling Technology Co., Ltd. The company operates the tablevani™ brand and provides customer support for kitchen, hosting, and dining accessory products.

Brand Name tablevani™
Legal Company Name Guangzhou Jingling Technology Co., Ltd.
Legal Representative Gao Ling
Company Address Room 1711, No. 111 Baiyun Road, Yuexiu District, Guangzhou
Official Website tablevani.com
Customer Support Email service@tablevani.com
Customer Service Phone +86 184 6620 2330
Primary Business Kitchen, hosting, and dining accessories
Owned and operated by Guangzhou Jingling Technology Co., Ltd.